Effective Date: May 2025


At Skills Seedlings, your satisfaction matters. Please read this policy carefully as it outlines what we can and cannot do in each scenario. By placing an order with us, you agree to the terms below.

1. Order Cancellations

Orders cannot be cancelled once they have been placed and payment has been confirmed. This is because we begin processing your order immediately to ensure the fastest possible dispatch.

Please review your order carefully – including items, sizes, quantities, and shipping address before completing your purchase.

NB:  If you made an error in your order, please contact us at support@skillseedlings.com as soon as possible. We will do our best to assist, but we cannot guarantee changes once an order is submitted.

2. Our Responsibility Window

Skills Seedlings takes full responsibility for your order from the time of purchase until your order is confirmed as delivered to your provided shipping address by the carrier.

Once an order is marked as delivered by the carrier, Skills Seedlings is no longer responsible for the product. We are unable to issue refunds or resends for packages that have been successfully delivered.

3. Damaged Products

If your order arrives damaged, we sincerely apologise. We will offer a full refund or a replacement resend, subject to the following conditions:

  • You must contact us within 30 days of the delivery date.
  • You must provide clear photographic or video evidence of the damaged product AND the damaged packaging.
  • The evidence must clearly show that the product arrived damaged (not damage caused after delivery).

Upon reviewing your evidence, we will offer one of the following resolutions at our discretion:

  • Full refund to your original payment method
  • Replacement item resent at no additional cost to you

NB:  For fragile products, a refund is generally recommended over a resend. We will advise accordingly when reviewing your claim.

4. Wrong or Missing Items

If you received the wrong item or an item is missing from your order, please contact us within 30 days of delivery with:

  • Your order number
  • A description of the issue
  • A photo of what was received (for wrong items)

We will resolve the issue by either:

  • Resending the correct or missing item at no charge, or
  • Issuing a full or partial refund, depending on the nature of the issue

5. Minor Defects & Partial Refunds

For minor issues that do not significantly affect the product’s function or usability – such as a slightly different shade of colour, minor cosmetic differences, or small non-functional defects — we may offer a partial refund rather than a full refund or resend.

Please contact us with photos and a description so we can assess the situation fairly.

6. Returns

Due to the nature of our fulfilment process, we do not accept returns unless specifically requested by our team as part of a dispute resolution. International returns are costly, time-consuming, and often result in the product being lost or damaged in transit.

If a return is requested by our team, we will provide full instructions. Products must be returned within 30 days of receiving return instructions, in their original condition.

NB:  We strongly advise against sending items back without prior written approval from us. Unauthorised returns will not be processed, and we cannot issue refunds for items returned without approval.

7. Non-Refundable Situations

We are unable to offer refunds or resends in the following situations:

  • The customer provided an incorrect or incomplete shipping address
  • The customer ordered the wrong size, colour, or item
  • The customer simply changed their mind or no longer wants the item
  • The package was marked as delivered by the carrier
  • The claim is made more than 30 days after the confirmed delivery date
  • No photographic or video evidence is provided for damage claims

8. Refund Processing

Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

9. How to Submit a Claim

To submit a refund, resend, or return request, please email us at support@skillseedlings.com with the following information:

  • Your full name and order number
  • A description of the issue
  • Clear photos or video evidence (required for damage claims)
  • Your preferred resolution (refund or resend)

We aim to respond to all claims within 2–3 business days.

10. Contact Us

  • Email: support@skillseedlings.com
  • Business hours: Monday – Friday, 9:00am – 5:00pm